"The future of work is upon us, and most leaders and executives feel unprepared for the changes. "
1) The Future of Leadership is Empathy—And Companies are Better for It by Flex Tall
2) Discovering What's Needed for the Next Generation of Leaders by Heinz Kaegi
3) How Does emotional Intelligence Really Help Leaders Succeed? by Michael Vodianoi, MHS
Automatic Download, Page 18: https://web.hr.com/18kl
4) How Organizations Can Encourage Empathy in the Workplace by the Center for Creative Leadership
Talk about empathy
Let managers know that empathy matters. Research shows that understanding, caring, and developing others is just as important, if not more important, particularly in today’s workforce.
Teach listening skills
When a manager is a good listener, people feel respected, and trust can grow. Managers should focus on listening to hear the meaning behind what others are saying by paying attention to not only the words being said, but also the feelings and values being shown, through nonverbal cues such as tone, pace of speech, facial expressions, and gestures.
Encourage genuine perspective-taking
Managers should consistently put themselves in the other person’s place. For managers, this includes taking into account the personal experience or perspective of their employees. It also can be applied to solving problems, managing conflicting, or driving innovation.
Support managers who care about how someone else feels or consider the effects that business decisions have on employees, customers, and communities.
Support global managers
Working across cultures requires managers to understand people who have very different perspectives and experiences.
5) Empathy Is The Most Important Leadership Skill According To Research by Tracy Brower